At Top-Lotto AU VIC, safeguarding your personal information is one of our core promises. In line with the Australian Privacy Principles, this notice explains clearly how we collect, use, disclose, and protect your details whenever you interact with our platform.
When you register for Top-Lotto AU VIC services, we may request details such as your legal name, residential address, date of birth, contact information, and payment details. This data is essential for verifying identity, preventing fraud, and awarding prizes in compliance with Australian lottery laws. We may also record device information and browsing patterns for safety and performance improvements.
Your information is used solely to process lottery entries, confirm winners, prevent unlawful activity, and enhance our services. We may analyse anonymised statistics to improve our offerings. We never sell your data to third parties. All practices follow the Privacy Act 1988 (Cth) and state regulations, supported by robust industry-standard security protocols.
Your details may be shared with trusted partners — including payment processors or technical providers — bound by strict confidentiality agreements. If required by law, prize claim details will be disclosed to relevant authorities. Data may also be shared to protect safety or comply with legal orders. Any overseas transfer complies with Australian privacy legislation and includes strong safeguards.
We retain personal information only as long as necessary for the purposes described, unless a longer period is legally required. Typically, inactive accounts are kept for 5 years to meet financial obligations. Prize claim records are maintained permanently for auditing. You may request deletion by contacting our Privacy Officer at privacy@top-lottoauvic.com, subject to legal retention requirements.
Under Australian law, you have the right to access, correct, or delete your personal data. You may opt out of marketing messages at any time. To exercise these rights, please contact us with proof of identity. We do not charge for simple requests; however, complex cases may incur a reasonable fee.
We use advanced protections such as encryption, firewalls, and strict access controls. All transactions are secured with 256-bit SSL encryption. Our staff receive regular privacy training, and personal data is accessible only to authorised personnel. Regular security audits and penetration tests are conducted to address potential risks.
Our services are intended for individuals aged 18 or older. We do not knowingly collect data from minors. If we discover information belonging to a child, it will be promptly deleted. Parents or guardians who suspect we hold such data should contact us immediately at privacy@top-lottoauvic.com.
All financial transactions are processed through PCI-DSS compliant providers. We store only the minimal details needed for transaction verification and customer support. Card data is tokenised and never stored on our servers. For recurring payments, we apply bank-grade encryption and conduct frequent compliance checks.
We collect limited location data to comply with local laws and offer region-specific services. This includes IP-based checks to confirm access from within Australia. GPS-based location data is only collected with explicit consent in our mobile apps for exclusive offers.
With your permission, we may send updates about products, offers, and services you might enjoy. You can unsubscribe at any time using the link in our emails or adjusting your account preferences. We never share your contact details with third parties for marketing without your explicit approval.
This policy may be updated periodically to reflect legal or operational changes. Significant changes will be announced via our website or email. The “Last Updated” date at the top shows the latest version. Continued use of our services means you accept the revised terms.
If you have any questions about this policy or wish to exercise your privacy rights, email privacy@top-lottoauvic.com or write to: Privacy Officer, Top-Lotto AU VIC, Level 9, 48 George Street, Perth WA 6000, Australia. We aim to respond within 3 business days.
For urgent assistance, contact our support team at support@top-lottoauvic.com